Technical Support Engineer

JOB DESCRIPTION

Summary

Monitor, participate in, and improve the Integration experience of PayTabs Merchants

Essential Functions

1. Maintain plugins using available APIs
2. Reproduce reported issues and troubleshoot them
3. Maintain integration documents, guides
4. Report, track/follow up and escalate recurring issues
5. Work with development team for quick and efficient resolution of issues
6. Coordinate with merchants to provide appropriate feedback on issues
7. Integrate available payment solutions on merchant’s environment
8. Perform necessary test on merchant website or plugins to ensure proper functioning
9. Monitors, plans and assigns shifts and helps the Integration Support Engineers in multiple locations
10. Performs any other duties as assigned by the line manager

Competencies

1. Software Development experience preferably in PHP
2. Strong understanding of web-based applications and technologies
3. Good knowledge of e-commerce platforms – Magento, Open Cart, WooCommerce etc
4. Proficient in using issue tracking tools like Jira, Redmine, etc
5. Proficient in using version control systems like Git, SVN etc
6. Excellent oral and written communication skills
7. Prior experience working in distributed teams, that operate 24 x 7 x 365

Roles and Key KPIs

1. Strong organizational acumen and a proclivity for attention to the details
2. Able to multi-task, proactive with independent decision making
3. Self-driven, strong desire to excel in a fast paced environment
4. Ability to work independently as well as within Team
5. Goto person for the Business Development Teams and Integration Support Engineers

 Travel

As needed to get trained and also to train others

Preferred Education and Experience

1. A BS Degree in Computer Science or an equivalent discipline
2. Software Development and Team Management experience

Additional Eligibility Qualifications

None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice