Relationship Executive

JOB DESCRIPTION

Summary/ Objective

To work closely with clients/merchants to help them make the right decisions with their account. As well as upsell and cross-sell of PayTabs services. The role also includes to support the client on business decisions and technical issues with the objective of increasing online transactions to fulfill PayTabs main goal.

Essential Functions

1. Enforce plans that will help meet the needs of client and their requirements
2. Support the merchant by increasing the number of transactions
3. Working with Small and Mid-Tier firms – building strong relationships with key
4. Conduct training on PayTabs services to merchants and partners
5. Present weekly and monthly report on merchant transaction activity
6. Approaching new merchants to the Acquisition team

Competencies

1. Strong Business knowledge of Financial Services and Marketing (both creative and disruptive)
2. Strong Sales and negotiation techniques
3. Strong interpersonal
4. Demonstrated ability to interpret and adapt to client needs and expectations
5. Result-Orientated – focused on measurement and areas to improve results
6. Collaborative – Works collaboratively across the business to share best practice and specialist knowledge within the Digital Innovation

Roles and Key KPIs

1. Relationship management with merchants
2. Maximizing merchants to transact
3. Dormant merchant activation
4. Lead quality and assessment
5. Pre-sales and post-sales support

Travel

Travel is primarily local during the business day and abroad for global team meetings or international events, summits or other activities

Preferred Education and Experience

1. 1 to 3 years of demonstrated sales experience in the Fintech
2. Bachelor degree in relevant

Additional Eligibility Qualifications

N/A

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.